10 cp Prerequisites COUN106 Introduction to Counselling and Micro-Skills Teaching Organisation 3 hours per week that include the presentation of theory and experiential participation or equivalent in an intensive mode.
This unit focuses on conflict and its resolution, mediation and negotiation. The unit combines theory and the practising of skills. Students will explore the role of ambivalence as it governs human emotional relations. Students will examine the theory of conflict, the role culturally-based animosities often play, and the principles and practice of conflict management and enhanced communication skills. Emphasis will be given to the importance of the use of opposite views to clarify the conception of defensiveness in conflict, recognising that the use of defences create major barriers to the resolution of conflict. The nature of assertiveness in negotiation and mediation and the transformatory role of empowerment will also be addressed. The unit offers students the opportunity to discuss the development of their own mediating style, and ethical and legal issues in the mediation field. Successful completion of this unit may contribute to the requirements of being a mediator.