Introduction

1. Principles

The Policy for Appeal and Review on Administrative Matters is based on the following principles:

- All actions under this Policy are to be based on values consistent with the Mission of the University and to be underpinned by principles of natural justice and procedural fairness. These principles of natural justice and procedural fairness apply to all students.

- The processes and procedures are in accordance with or exceed the Commonwealth Government requirements under the Higher Education Support Act 2003.

- Students will not suffer any disadvantage as a result of making an appeal or a subsequent request for review.

- Students may, at their own expense, seek advice and/or advocacy from a third party in relation to any matter the subject of an appeal or request for review under this Policy, if so desired.

- All aspects of the process are to be transparent. This Policy and associated procedures will be readily accessible via the web.

- Appropriate confidentiality is to be maintained at all times.

2. Scope of the Policy

2.1 This Policy will apply to resolution of issues pertaining to decisions on administrative matters related to students’ admission to and progression in their courses.

Such issues are taken to include admission, enrolment and graduation processes, financial liability, the application of late fees and penalties and all of the issues relating to Commonwealth Government policy under the Higher Education Support Act 2003 and any amendments or Government interpretations of that Act. The issues covered under the Act include:

- Student Learning Entitlement and related issues

- HECS-HELP

- FEE-HELP

- OS-HELP

- Commonwealth Scholarships.

2.2 The following are specifically excluded from the scope of this policy as they are covered by the nominated policies and processes