14. Request for review to the Vice-Chancellor

14.1 A student who is not satisfied with the outcome of the mediation process and who still has a grievance may lodge a request for a review to the Vice-Chancellor, provided that such a request must be lodged with the Vice-Chancellor within ten working days of finalisation of the mediation process and report (see Section 11.1(d) above).

14.2 The Vice-Chancellor will appoint an independent senior University officer to handle the review. The senior University officer will undertake such inquiries and make such recommendations as are considered appropriate.

14.3 Following consideration of the report of the review conducted by the senior University officer, the Vice-Chancellor will determine on the matter and advise the grievant of the result of the review. The grievant will be notified of the outcome within ten working days of lodgement of the request for review with the Vice-Chancellor.

14.4 No further avenue of review is then available within the University.

15. Preservation of other avenues of complaint⁷

While students are encouraged to resolve any concerns or grievances they may have arising from their status as a student of the University, nothing in this policy derogates from the right of a student to access any other complaint or appeal mechanism available to them as legislated in the relevant State or Territory. If any external process is initiated, the internal grievance resolution process will be terminated.

⁷ See Statement on External Avenues of Appeal or Complaint.