5. Avenues for management of concerns

Grievants are strongly encouraged to attempt to resolve their concern informally and as close to the source of the concern as possible.

6. Support mechanisms

6.1 To assist grievants the names and contact details of staff advisers will be published for each campus. These staff will often include counsellors and course coordinators. Grievants may consult other persons within the University to seek advice, guidance and/or support about the available and appropriate options for the management of their grievance.

6.2 When grievants and/or respondents participate in any informal discussions in an attempt to resolve a grievance, they may be accompanied by another person, other than a legal representative, who will act in the role of a neutral observer; such other person will not act in the role of advocate on behalf of the grievant or respondent.
Appendix 2 summarises the informal process to manage grievances.

7. Avenues for resolution of student concerns

A summary of the avenues and steps which should normally be accessed in addressing a sample of student concerns is included in Appendix 1.